Waracle secures three-year digital transformation partnership with SP Energy Networks

Waracle, the Scottish technology services company, has announced a significant new partnership with SP Energy Networks, a deal set to accelerate the digital transformation of the electricity network operator over the next three years.

The multi-million-pound contract will see Waracle design and develop a streamlined digital customer experience, addressing the growing demand for network connections to support electric vehicle (EV) chargers, solar panels, and heat pumps.

SP Energy Networks, part of the ScottishPower group, is responsible for maintaining the electricity network across central and southern Scotland, as well as Merseyside and North Wales, serving over 3.5 million homes and businesses throughout the UK. This partnership with Waracle aims to enhance the efficiency and accessibility of its services by implementing a user-friendly, automated self-serve platform for customers.

Dundee-based Waracle has a longstanding relationship with ScottishPower and its parent company, Iberdrola, dating back to 2016. The firm has previously developed digital products like the YourEnergy app, which enables millions of customers to monitor their energy consumption and manage meter readings.

This new collaboration with SP Energy Networks will also support more than a dozen jobs across Glasgow, Dundee, and Edinburgh, solidifying Waracle’s position as a leader in mobile and digital product development within the utilities sector. The deal follows a series of recent successes for Waracle, including significant growth in its London office, which is expanding its footprint in the energy, financial services, and health sectors.

David Romilly, co-founder of Waracle, expressed his enthusiasm for the partnership: “We’re excited to bring Waracle’s expertise in customer experience, digital product development, and emerging technologies to one of the UK’s largest electricity network providers. The leadership and ambition shown by the SP Energy Networks Business Transformation Team have been truly impressive, and we’re honoured to have been chosen after a rigorous tender process.”

Lynda Ward, Business Transformation Director at SP Energy Networks, echoed these sentiments, highlighting the importance of the partnership for the company’s digitalisation goals: “We’re delighted to be working with Waracle to advance our digitalisation agenda. Waracle has consistently demonstrated its value over several years of collaboration with the ScottishPower group, and I’m excited about the potential of this new partnership as we introduce innovative digital solutions across our systems and processes.”

Ward further emphasised SP Energy Networks’ commitment to enhancing customer services through digital innovation, which aligns with the broader goal of transitioning to a net-zero future.

This deal comes just a month after Waracle’s acquisition of Glasgow-based design and software engineering agency, Screenmedia, further expanding its capabilities. With offices in London, Edinburgh, Glasgow, and Dundee, Waracle now boasts a team of over 200 employees. The company is backed by growth capital investor BGF and serves an impressive roster of clients, including Lloyds Banking Group, Royal London, Roche, and Imperial College London.